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Manali

  Manali While driving is always a fun for many but today people are short of time. They are looking to spend more time with their family. Admiring the sightseeing and creating memories, tour travels service providers top up their minds. We, Manali Tour And Travels in the business for long are recognized for unparalleled service with comfort, safety and costs intact. Most importantly we guide you in a best way possible showing you every aspect of des Our clientele comprise of individuals, families, corporate, wedding planners etc. whatever be your requirement, we are there for you on a single call. Our fleet of vehicles are regularly services and oblige by the emission norms laid by the Govt. of India. The drivers are experienced and hold legal driving licenses and before coming on board with us, they undergo a rigorous selection process and then hired. Chandigarh which is blessed with bounties of nature – hills, gardens, lake-beauty at its best, is surrounded by many tourist attra...
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Front Office Department



Front Office Department

This section is located in the lobby. It also allocate the room and established the rates for different types of guest. The person of the section is called Receptionist. GSA (Guest Service Officer) has direct contact guest. The function of this section are:-
  1. Warmly received all arrival guest.
  2. Complete registration formalities and perform guest check-in.Perform pre-registration formalities for group, VIPs and disable guest.
  3. Co-ordinate closely with house-keeping department for clearance of department room, room change and UR (Under Repaired) rooms.
  4. Issue VIPs amenities voucher to the food and beverage service.
  5. Co-ordinate closely with bell desk for luggage handling and rooms keys.
  • Information.
It is located at a front desk and responsible for handling mail and messages with room keys. It also provide information regarding outside and inside of hotel's rules and regulation, facilities, services. It also handle the e-mail, fax, xerox machine, cable through the business center.
  • Cash.
It is also located at front desk and handle by front cashier. The main function of cashier are as follows:-
  1. The secure payment from the guest arrival.
  2. To change foreign currency as per rules and regulation of the hotel,
  3. To manage safety deposite locker.
  4. To settle guest account while check-out.
  5. To balance cash at the close of shift.
  6. To complete the guest check-out procedure.
  • Reservation.
The term reservation means booking in advance. It is basically blocks/reserve the room as per the request or specifies data. The main functions are as follows:-
  1. Handle all cancellation and revisit as reservation made by the guest from different source and modes.
  2. Keep out reservation corespondence complete and systematic.
  3. Process nd confirm reservation request.
  4. Forecast future room reservation status.
  5. Update room availability chart.
  • Telephone Section.
This section is handle by telephone operator and it is located at the back of the office. Its main function is to handle incoming and outgoing calls. It is also responsible for managing wake up calls as requested by the guest and preparation of telephone bills made by guest and staffs.
  • Lobby.
It is an area which is located at the entrance of a hotel building with sitting arrangement for guest's visitors to meet and wait. It is synonym to the word "Foyer" which means a wide passage or large hall just inside the entrance of a public building. The dimension and design of this area rely upon the size and design of the building. Basically lobby area must be furnished with all the necessary things. Example:- Lobby desk, Bell desk, GRE/GRO, Reception desk, Cash counter, Rest room, Business center, Safety lockers etc
  • Bell Desk.
It is located at either side of lobby needed by bell captain and followed by bell boys. This desk is responsible for handling the guest luggage during arrival and departure. The bell desk section also handle the paying, deliver guest mail and messages to the concern guest room.
  • Business Center.
The person who handle the business center in known as Business Centre attended and the main function of this section is to provide the communication facilities and service like STD, ISD, E-mail, internet, fax, xerox etc.
  • Travel Desk.
This section of front office is responsible for arranging the packages, tickets etc for the guest as per their request.
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